Before the work begins
Practical guidance on the first steps and preparing an enquiry.
If it is safe and you know which valve controls the affected section, turn off the water. If you cannot isolate the leak, close the property’s main water shut-off valve.
If water is near sockets, electrical appliances or the consumer unit, do not touch wet equipment. Seek help from an appropriate specialist.
Describe the problem, which room it is in and when you first noticed it. Include an overall photo and a close-up of the affected area if possible.
For a planned installation, give the type and model of the equipment and say whether the connection points are already in place.
Photos may not be enough when pipes are concealed, leaks recur, sanitary fittings are being moved or the plumbing is being fully updated. A site visit helps clarify the work more accurately.
Prepare the layout of the basins, shower, toilet and appliances. The dimensions and requirements of the chosen equipment help with planning the connection points correctly.